Troubleshooting Center

Use this page when you are not sure which product guide applies.

Fast Checks

1. Confirm the product license is active.
2. Verify internet access.
3. Restart the app once.
4. Re-test the account, bot token, proxy, or FFmpeg dependency involved.
5. Check the local logs folder.

What To Send Support

• Product name and version.
• Purchase email or license key prefix.
• Machine code if the issue is activation.
• Exact error text.
• Screenshot of the relevant screen.
• Recent log excerpt.